Return and refund policies:
All sales are final. Refunds and/or Exchanges are not available.
If you receive slightly melted products, such as our candles, we apologize as we can not control the weather or temperatures your shipments will become exposed to. All products will be replaced at no cost to you if products in the order arrive damaged and/or broken or customer receives incorrect items. We will require a photo so that we may file a complaint with the shipping service for any broken items.
1) Soy candles may arrive with slightly uneven textured tops, this is normal and a well known characteristic of the soy bean oil used to make soy wax.
2 common characteristics of Soy Wax:
2) Your candle may appear to have wet spots on glass. This is caused by temperature changes causing the wax to detach from the glass.
Both these characteristics have no impact on the quality of your candle. It will burn clean and toxic free.
We greatly appreciate your business and In addition, we recommend the Wax Melt Wedgies. They are A perfect way to sample most of our fragrances before you commit to a full size product. Thank you.
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